Patient update and survey: Hanley Primary Care Centre
NHS North Central London Integrated Care Board (ICB) have written to all patients with some information about the GP services at Hanley Primary Care Centre and to invite patients to share your views on how these could be provided in the future.
The current surgery contract is coming to an end and a new contract will be put in place. This does not mean that your surgery will close or that you will need to find a new doctor – your GP surgery services will continue uninterrupted.
The ICB will award a new contract by running a formal procurement or ‘tendering’ process. This will result in awarding either a new organisation or the existing organisation the contract to run and manage your surgery for the next five to 15 years. As part of this, the ICB will be asking patients and other stakeholders for their views on the services currently provided.
The ICB would like to engage with patients to make sure that your views are considered in making this important decision about who runs and manages GP services at your surgery.
You can share your views in the following ways:
You can complete an online questionnaire. This will help the ICB to understand what you value about the current service and what you would like to see improved. The questionnaire is completely anonymous and is available online here until Wednesday 30 August 2023. Or you can scan the QR code at the top of the letter below, on your mobile phone.
If you prefer, you can get a paper copy of the questionnaire from reception until Wednesday 30 August 2023.
If you would like some help to fill out this survey for any reason, please speak to the reception team or email: firstname.lastname@example.org.
You can attend the following information sessions at the surgery where you can ask questions about the process and share ideas and suggestions to improve it:
Where: Hanley Primary Care Centre 51 Hanley Road, London, N4 3DU When: Monday 7 August 2023 from 6:00 pm
Where: Hanley Primary Care Centre 51 Hanley Road, London, N4 3DU When: Wednesday 9 August 2023 from 11 am – 1:00 pm
Patient Participation Group (PPG) meeting – details of the PPG will be published on the practice website on how to access the meeting.
A copy of the ICB letter can be found by clicking on the link below.